Product details

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Need to be folded. Remove the air from the sponge. there are creases when opening the package, please expand tile for 1 day. Then wait for the sponge to recover.

CARE INSTRUCTION

Please vacuum both sides of your rug regularly to clean loose dirt like pet hair or crumbs.

Two Steps to Flatten Out Bulging Lumps from Packaging

Step 1. Take the area rug out of the compressed package
Step 2. Lay the fluffy rug up-side-down on a flat floor

PS. You could also just lay the rug upside down on the floor for 2-3 days, it will recover by itself. Besides, Keep it in a place where the sun can shine to speed up its recovery (please take care to avoid exposure to the sun)

How are the rugs packed?

KB rugs are vacuum packed. The area rug will appear thin,Due to the restrictions imposed by logistics companies on the size of parcels,these rugs are vacuum packed, they need to be put flat for a week to recover to their original thickness, we are very sorry to bring you some inconvenience.

How to clean the KB rug?

For the dust, you can just shaking off the surface or vacuum cleaning. It is recommended that you use vacuum cleaner, hand wash to prolong serve life.Preferably not machine washable (may cause delamination)

How to care for area rugs?

After cleaning, the rug is not recommended to be dehydrated to maintain exterior appearance. When drying, it should be placed in a cool and ventilated place, not in the sun directly. Drying can be accelerated with a hair dryer.

Where can I rugs put?

There are many colors and sizes to choose from, which can be placed in the living room, bedroom, kids room, dormitory, office, toddler room, living room, nursery room, apartment and playroom

Item specifics

is_customized	YES
Model Number	SHR01
Modes of Sale	Piece

Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of aliudin.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.