1.Our suits will be made as over 99% similar as the picture. So there may be a slight color difference between the photo and the finished suit (this isn’t an error), because different display screens will have a little different show on same color .
2.Before placing your order, please check our size chart to ensure that the size is suitable for you. You can measure your body size first. Then choose the appropriate size based on the body size. If you have any questions about the size, you can contact us before placing an order. Ensuring size is important.
Size Chart:
The Size is Europe/US/UK Size
( Note: 1 inch=2.54cm; 1cm=0.394 inch )
The standard size chart only means finished suit size, not body measurements.
Showcase The Model and Product
Return Policy
• Return and refund: • Return • please contact us first when you going to return the items or any promblem with the items. • please return the item within 3 days from the days you receive it. • please return it via the same express as we sent it to you. • Refund • Item arrives to the buyer damaged or defective, or item not as described, is eligible for a full refund. • Item returns with the following reason will be charged for a 30% restocking fee. Buyer changes mind Buyer remorse Buyers’ personal dislike Price difference • Refund will be received within 7 days for the aliexpress will take 7 days to transfer the money.
Customer Service
• way to solve problem and feedback. • please return it via the same express as we sent it to you. • your satisfaction and opinion is important to us. • If you have questions with your order, any problem with your order,please firstly contact us to solve. • before leaving negative and neutral feedback. we hope to contact with you solve the problem. • If you are satisfied with our products and service,please leave a positive feedback for us .
Describe your brand story, including establishment and development timelines, milestones, etc.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of aliudin.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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