Product details

Stay In-Syne,Stay Immersed

Hybrid ANC Technology , Low-Latency Wireless , More than 27 Hours Battery Life , Wireless Charging And IPX4 Waterproof

Low-Latency Wireless Audio

Gaming mode can be activited with a simple touch or via Armoury Crate , enble low-latency connectation and greater synchronization

Hybrid Active Noise Cancelation

Active Noise Cancelation for Full Immersion(ANC) detects and filters out noise both inside and outside of the headphones ,enabling an immersive audio experience

Exceptional Audio

Rich and Clean sound ,Powerful bass lets you enjoy true-to-life audio

Extensive Battery Life With Fast Charging

With ANC off , up to 5.5 hours of use on a single charge and extend up to 21.5 extra hours with the charging case , and it supports fast charging. For example , just 10 minutes of the charging gives you up to 1.5 hours usage when you are in a jam.Versatile Charging

Quick-charge the case via a USB Type-C Port or charge wirelessly with compatible wireless charging surfaces

Water Resistance

IPX4 splash-proof water adds protectation and extra durability

Instant Control at Your Fingertips

Simple quick-touch controls at the tips of your fingers enble rapid in-game adjustments

Armoury Crate

By downloading Armoury Crate onto the mobile devices and using it with ROG Cetra True Wireless, Audio performance and be maximized and users can enjoy intutive control over gaming mode,EQs and virtual surround sound.

ARMOURY CRATE software function settings:

1.ARMOURY CRATE software can be downloaded from the Google Play/APP Store of the mobile phone or by scanning the QR Code

2. After clicking the device settings, after connecting via Bluetooth, ROG CETRA TRUE WIRELSS will appear, which means it has been connected

Sound:

1. Sound effect optimization processing: There are six kinds of environment settings (as shown in the figure)

2. Equalizer: Nine kinds of sound effects to choose from (as shown in the picture)

Power: Display the remaining power of the left and right earphones

Q2. If ROG CETRA TURE WIRELESS can connect to the mobile phone normally through Bluetooth, but the headset has no sound when using it?

A: Please confirm whether the name of [ROG CETRA TURE WIRELESS] is selected when connecting, and the connection can be normal.

PS. Because you have Armoury Crate App installed, there will be two ROG CETRA TRUE WIRELESS/App-ROG CETRA TRUE WIRELESS names on your phone because Armoury Crate App needs a virtual ID name to use, please do not delete App-ROG CETRA TRUE WIRELESS name, may not be able to use the Armoury Crate App function on the phone

Q3: What should I do if there is no sound from a single earphone in ROG CETRA TURE WIRELESS?

A: Try the following actions:

1.It may be due to connection problems or out of power. It is recommended that after deleting the device, place the earphones in the charging compartment to charge. It is recommended to connect the power cord to charge to avoid insufficient power in the charging compartment (recommended 30 minutes).

2.When there is no sound in a single earphone, press and hold the [touch area] for about 5s, and then release the earphone after it is turned off (the light is off),

3.Press and hold the left and right earphones at the same time for about 12~15 seconds. During the long press, the blue light will flash rapidly until the left and right ears display “four red light flashes”(the earphones have completed the factory settings at this time)

3. Put the earphones back into the charging case and close the lid of the charging case for about 5 seconds

4. Take out the headset and wait for the headset until the blue light flashes on one side of the headset. At this time, you can perform Bluetooth pairing again.

Q4. How to restore the factory settings of ROG CETRA TURE WIRELESS?

A: If you encounter abnormal use of the headset, you can try to restore the headset to the factory settings. The specific operations are as follows:

1. Take the headset out of the charging case

2. After taking out the earphones, press and hold the [touch area] for about 5~7 seconds with both hands until the red lights on the left and right ears go out (the earphones are in shutdown mode at this time)

3. Press and hold the left and right earphones at the same time for about 12~15 seconds. During the long press, the blue light will flash rapidly until the left and right ears display “four red light flashes” (the earphones have completed the factory settings at this time)

4. Put the left and right earphones back into the charging case and close the lid of the charging case for about 5 seconds

5. Take out the earphone again, wait for the earphone until the blue light on one side of the earphone starts to flash, then you can re-pair the bluetooth

Note: When operating point 2 and point 3, if the earphone displays “red light” at the initial stage of pressing, it means that the earphone power is insufficient, please put the earphone back into the charging box and charge it for about half an hour before operating (recommended to connect the Connect the power cord to charge to avoid insufficient power in the charging compartment).

Q5. Is the earphone charging box waterproof?

A: No, only the headphone body has IPX4 waterproof coefficient protection function

*IPX4: refers to the degree of protection that the product is resistant to water repellent at any angle and will not damage the function

Q6. Which voice assistants does the headset support?

A: Currently supports Google Assistant/Siri/Samsung Bixby and Amazon Alexa

If the above methods cannot solve your problem, please contact with us.

Item specifics

Hign-concerned Chemical	None
Material	Silica GEL
Width[mm]	2

Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of aliudin.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.