Product details

Q1: Do buyers need to pay customs duties?

A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.

Q2: Order delivery time and logistics transportation time

A2:The delivery time is about 3-7 days, and the logistics transportation time is about 20-60 days.But we shall not be responsible for any delay of transportation caused by inclement weather such as earthquake, tsunami, hurricane and war. Thanks for your understanding. If you need fast shipping way,pls contact customer service before order.

Q3: Regarding the problem of damage to the received product

A3:Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.

Q4:Product warranty time

A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.

Dual Motor:	2000W (Front Motor 1000W,Rear Motor 1000W)
Wheel Size:	20inch
Front Motor:	1000W Brushless Rear Hub Motor
Rear Motor:	1000W Brushless Rear Hub Motor
Frame:	6061 Aluminum Alloy Frame
Max Speed:	around 40-45km/h
Fork:	Aluminum Alloy Dual Crown Suspension Fork with Lockout
Gear	7-Speed
Battery:	48V 18Ah Lithium Battery
Range:	Fully Electric Mode Range: around 28 km Pedal Assist Mode Range: around 40km
Headlight:	LED Headlight powered by battery
Brake:	Mechanical Disc Brake
Display	Smart LCD display that shows speed, battery status, pedal assist level, etc.
Meter:	Big LCD Meter
Tire:	20″x4.0″ inch Tire

Cables:

Waterproof detachable cables with inline connectors

Throttle:

Thumb-accuated Throttle (on the Right side of Handlebar)

Note:

If the original parts are used up, we will replace them with better ones

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2wd awd dual motor double motor rear wheel drive Aluminum Alloy Suspension Fork Alloy Crown Steel Slider Suspension Fork Aluminum Alloy Dual Crown Suspension Fork Full Suspension integrated cable with inline connectors

Item specifics

Model Number	E5 Plus
Certification	CE
Rated Passenger Capacity	Two Seat

Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of aliudin.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.